Opening Plenary Session

Faiz Munshi
Global Systems Engineer, Cisco Systems

Topic: Web 2.0 and the Millennial Generation

2:00 - 3:00pm

Concurrent Sessions

Community Colleges as Leaders in Immigrant Education

Community colleges have proven to offer very effective paths to academic and occupational advancements for immigrants. Through a grant from the JM Kaplan Foundation, Westchester Community College has established the Community College Consortium for Immigrant Education. Learn how CCCIE is elevating issues of immigrant education to the national level. In addition, get ready to share best practices and ideas on providing support for community colleges to meet the needs of this population.
Presenters: Teresita B. Wisell, Project Director, Community College Consortium for Immigrant Education, Westchester Community College and David Bernstein, Assistant Dean, Westchester Community

The Business of Youth Sports: Training Their Coaches

Learn how the SUNY Youth Sports Institute combined classroom education with online technologies to offer a statewide training model for youth coaches. Tim Donovan, Founder and Director of the SUNY Youth Sports Institute, will cover the layout of the college-based network of training centers and trainers, customization, 3-levels of certification, comprehensive child-centered training, and local strategies of working with youth sports models. There will be demonstrations of online discussion groups, blogs, as well as other eLearning components and assessment.
Presenter: Tim Donovan, Director, SUNY Youth Sports Institute

Responding to the Green Imperative Through Strategic Partnerships and Collaborative Relations

Academic leaders are increasingly responding to the need for environmental sustainability and a Green Collar pipeline. To do so, we must collaborate formally and informally with leaders from the PreK-12 education, business, government and non-profit sectors, as well as from other colleges and universities. Learn about one campus’ self-supporting and grant-funded programs designed for students and professionals in the rapidly emerging green economy. We will consider the challenges and rewards of successful collaborations designed to bring about significant and lasting change. Resource materials that support presentation and interactive discussion will be provided.
Presenters: Dr. Charles M. Spuches, Associate Dean, ESF Outreach, SUNY College of Environmental Science and Forestry; Maureen Wakefield, Coordinator, Continuing Education, SUNY College of Environmental Science and Forestry; Dr. Rick Beal, Associate Director, Educational Outreach, SUNY College of Environmental Science and Forestry

Plenary Session

Dr. Marcia Keizs
President, York College/City University of New York

Topic: Leadership

Vendor Presentations

Cisco Networking Academy

Developmental Dimensions International (DDI)

Intelliworks

World Instructor Training Schools

Thursday, November 13

Plenary Session

Dr. Preston Pulliams
Portland Community College District President

Topic: Baby Boomer Generation - Impact on the Workforce and Education

Concurrent Sessions

Using Online Tools to Drive ACE Programming

Entrepreneurial Adult & Continuing Education Managers have access to numerous Online Tools to support program building, marketing and improvements. But, how do you choose which ones are best for your operation? BMCC has experimented with a couple resources for eNewsletter production, distribution of e-blast information about upcoming courses, and surveying students and prospective students alike. This session will walk participants thru our experiences, and explain why we choose iContact for the long-haul.
Presenter: L. Patrick Dail, Senior Administrator, Borough of Manhattan Community College

When The Gays Move Into Mr Rogers Neighborhood

Named the 2007 Diversity Artist of the Year by Campus Activities Magazine, Joe Bertolino explores the realities and human dimensions of living in a world of heterosexual privilege. Drawing from his own life, his role as a university Vice President, his experiences as a fraternity man and student affairs professional, his family experiences, and the dynamics of his own relationship, Joe Bertolino presents this difficult topic in a non-threatening, humorous way. Joe will share strategies for building community and combatting homophobia and heterosexism on campus and in the community. This is a HIGHLY interactive program.
Presenter: Dr. Joe Bertolino, Vice President for Student Affairs, Queens College/CUNY

Lifelong Learning Accounts: An innovative financing tool for continuing education

To thrive in New York’s fast-paced and increasingly global marketplace, companies need workers that are educated, ready to learn, and able to successfully adapt to the changing needs of the labor market. This roundtable explains how The Council for Adult and Experiential Learning (CAEL) developed and advanced Lifelong Learning Accounts (LiLAs), which is an innovative financing tool that helps employers and employees to stay current by co-investing in 401(k)-style, matched, portable, education accounts. Examples will be drawn from LiLA programs across the US, including the upcoming New York City LiLA program. The purpose of the roundtable is to help participants learn about LiLAs and take away knowledge about how LiLAs benefit employers, employees and the economy.
Presenters: Randall K. Johnson, LiLA State Policy Director, Council for Adult and Experiential Learning and
Becky Gray, Senior Program Manager, Seedco

Concurrent Sessions

Skills2CompeteNY: An initiative to strengthen New York's global economic competitiveness

Skills2CompeteNY is a non-partisan initiative to advance the joint interests of community-based training providers, community and technical colleges, employers, industry associations, unions, policymakers, and foundations to strengthen New York’s global economic competitiveness. Our goal is to promote policies and financial investments at the city and state levels that move New York toward guaranteeing that every New Yorker has access to at least 2 years of postsecondary education or training during his or her working lifetime. Skills2CompeteNY is being organized by the New York City Employment & Training Coalition. This session will provide an overview of the initiative, information on importance and high demand for “middle skill” jobs, and strategies for using this communication platform to reframe how others view workforce development.
Presenter: Tim Ford, Executive Director, NYC Employment & Training Coalition

Closing the Deal: Strategies to increase contract training revenue

We are great at asking the right questions. We are great at determining the clients training needs. We are great at putting together the proposal …. but how good are we at selling it? This session will give you ideas on how to minimize the chance of failure, how to shorten the sales cycle, and provide tips on “Closing the Deal.”
Presenter: Mark J Retersdorf, Workforce Development Specialist, Fulton-Montgomery Community College

Sustainability - Staying Alive: A roundtable disussion on continuing education financial survival

Many Continuing Education departments are self-supporting entities that only receive minimal financial support from their colleges. While sustainability (organizational survival) is always a struggle, it is more problematic when public sources of funding are dramatically reduced. In this roundtable discussion, we will discuss primary sources of CUNY/SUNY funding, changes in funding priorities, increase in competetion for resources, and the various strategies to increase resources and 'stay alive.'
Presenter: Chuck Hoffman, Director, Workforce Development Center, New York City College of Technology

Plenary Session

Clean Energy and Green Technologies: The Impact and Potential for Continuing Education

Let's start and advance the conversation of Green Technologies and the implications for continuing education. Our panel of experts will tackle the following topics:

• Economic and jobs impact of Green industries
• Where and what are the jobs?
• The role of continuing education in meeting our nation's current and future Green workforce needs
• Delivery mechanisms for training

Moderator: Christopher Marx, Director, Continuing and Professional Education, Ulster County Community College

Panelists: Douglas Baldrey, Program Coordinator, The Center for Energy Efficiency and Building Science; Kevin A. Cahill, New York State Assemblymember & Chair of the Assembly Standing Committee on Energy; Tria Case, CUNY Center for Sustainable Energy; Vicki Colello, Project Manager, NYSERDA; Vincent Cozzolino
President & CEO, The Solar Energy Consortium; Frank Surdey, Principal Economist, NYS Department of Labor

Concurrent Sessions

The Rebirth of a Contract Training Department into a High End Client-Driven Operation. Alternate title: How We Completely Eliminated Cold Calling and Why We'll Never Do it Again

Learn how we established our department as a high-end, market- and client-driven operation with signature products and services by taking a narrow and deep, industry-specific approach. Key participant take-away: how to stop cold-calling and what to do instead (and how it lands appointments more than 75% of the time).
Presenter: Donald Green, Business Solutions Coordinator, SUNY Orange

Going Over to the "Dark Side": From non-credit workforce development training to credit programs

Learn how to evolve non-credit training to credit-bearing adult career pathways, to meet local demand occupations and funding constraints. Courses are “chunked” to meet short-term training needs while considering working with academic divisions, the pedagogical soundness of the program, and funding. Bring programs from your campus to develop into short-term training. A “hands-on” activity will help you take away a “new” program.
Presenters: Jeanne Eschbach, Director, Continuing Education, Corning Community College and Brenda English, Director, Academic and Workforce Development Center, Corning Community College

Student-Customer Service in Continuing Education: Best Practices in Understanding Needs and Meeting Expectations

This workshop will provide you with practical solutions and strategies to effectively service and communicate with student-customers. We will review best practices in the area of customer service in an educational setting, as well as managing conflict with dissatisfied customers.
Presenter: John Georges, Outreach and Enrollment Manager, Baruch College

Plenary Session

Kathy Yeager
President, Contract Training Edge

Topic: Benchmarking Workforce Development - Setting the Standard

Concurrent Sessions

Leveraging Green Programs to Support CE/Faculty and Cross-College Collaborations

This presentation will describe how CUNY has used the opportunities created by the need for sustainability-related training programs in NYC to create stronger credit/non-credit relationships and collaborations across department, college and administrator/faculty lines, as well as to position CUNY as the preeminent provider of green programs in the City. Participants will learn strategies that they can use to leverage green training programs for the same purposes at their own institutions and in their local areas.
Presenter: Suri Duitch, University Director of Adult and Continuing Education, City University of New York (CUNY)

Making Connections: Teaming up with your Local Workforce Investment Board and Economic Development Agency

Learn how the Finger Lakes Workforce Investment Board, Ontario County Office of Economic Development, and Finger Lakes Community College connection has sustained, grown, and created cascading partnerships. Through example initiatives, you’ll take back concrete strategies to establish or deepen partnerships with your local workforce and economic development offices.
Presenters: Carol Ann Joki, Director of Business Development Services, Finger Lakes Community College; Karen Springmeier, Executive Director, Finger Lakes Workforce Investment Board; Michael Manikowski, Director, Ontario County Office of Economic Development

GED Bridge Programs – Transitioning from GED to Post-Secondary Education and Work

Learn how LaGuardia Community College developed and implemented a successful GED Bridge program. Your presenters will provide an overview of their programs which prepare adults for the GED exam while simultaneously providing workforce preparation, career counseling, and college advisement for careers in health care or business/technology industries and the liberal arts. You will take back the rationale and research to support the development of a GED program; learn about the contextualized curriculum; and understand why collaborating with other departments, employers and CBO's are important.
Presenters: Jane MacKillop, Associate Dean of Adult & Continuing Education, LaGuardia Community College/CUNY; Amy M. Dalsimer, Adult & Continuing Education Program & Curriculum Developer, LaGuardia Community College/CUNY; Linda Chin, Coordinator of GED Bridge to Health Careers, LaGuardia Community College/CUNY